1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

• • Name and contact information
• • Account credentials
• • Hotel and business information
• • Payment information (processed securely through third-party providers)

Communication Data:

• • Guest messages and communication history
• • Email content and metadata
• • SMS and WhatsApp messages (where applicable)

2. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our services
• • Process transactions and send related information
• • Send technical notices and support messages
• • Provide AI-powered features like reply suggestions
• • Analyze usage patterns to improve our service
• • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• • With your explicit consent
• • To trusted service providers who assist in operating our service
• • When required by law or to protect our rights
• • In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• • Encryption of data in transit and at rest
• • Regular security assessments
• • Limited access controls
• • Secure data centers with physical protections

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• • Access your personal information
• • Correct inaccurate information
• • Delete your personal information
• • Export your data
• • Opt out of certain communications

7. AI and Machine Learning

Our AI features analyze communication patterns to provide intelligent suggestions and automation. All AI processing is done securely, and we do not use your data to train models for other customers.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@innflow.com
Address: [Your Business Address]